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why jpg file is not opening in WhatsApp

JPG is one of the WhatsApp-supported photo formats. Yet sometimes it may have a problem in opening them. It is not a usual problem, but it can be annoying if it happens. So today, in Face converter, we will tell you how to solve this problem if it ever happens.

Also, you can read other content about the digital world in our blog. Besides converting different image formats, Face converter is here to solve your technology problems by giving you the most updated information.

So, first of all, let’s see why the jpg file is not opening in WhatsApp.

  1. File Format Compatibility: WhatsApp supports various image formats, including JPG, PNG, and GIF. However, if the JPG file is corrupted or saved in an unsupported format, it may not be recognized by WhatsApp and fail to open.
  2. File Size Limitations: WhatsApp limits the file size that can be sent or received. If the JPG file size exceeds this limit, it cannot open within the app. By default, WhatsApp has a maximum file size limit of 16MB for Android and 128MB for iOS devices.
  3. Outdated WhatsApp Version: An outdated version of WhatsApp may not have the necessary compatibility to open some JPG files. Updating to the latest version of the app can help resolve this issue.
  4. Slow or Unstable Network Connection: If the network connection is slow or unstable while sending or receiving a JPG file, it may not open properly in WhatsApp. Retrying the process with a stable internet connection can sometimes solve the problem.

why jpg file is not opening in WhatsApp

Now you might ask why the jpg file is not opening in WhatsApp Samsung or iPhone. Well, these reasons are the same on all devices. In the following titles, we will see how to open a jpg file in mobile WhatsApp.

What should we do if the photo doesn’t open on WhatsApp?

If a photo doesn’t open in WhatsApp and you want to know how to open a jpg file in WhatsApp, there are several practical solutions you can try:

  1. Convert the image to other supported formats: If the JPG file format is causing compatibility issues, you can try converting it to another supported format like JPEG, JPG, PNG, GIF, or WEBP. You can use our website for that. Faceconvert can convert images from any format to other photo formats.
  2. Check the phone’s free storage: Insufficient storage space on your mobile device can prevent WhatsApp from opening images. Make sure you have enough free storage by deleting unnecessary files or apps.
  3. Check if the file is corrupted: If the JPG file itself is corrupted, it may not open in any application, including WhatsApp. Try opening the image on a computer or other image viewer to check if it’s corrupted. If it is, you may need to obtain a non-corrupted version of the image.
    Why jpg file is not opening in whatsapp samsung
  4. Check if the file size is too high: As mentioned earlier, WhatsApp has file size limitations. If the JPG file size is too high, it may not open in WhatsApp. 
  5. Update WhatsApp: An outdated version of WhatsApp may lack compatibility with certain file formats or have known bugs. Check for updates in your app store and update WhatsApp to the latest version available.
  6. Check network connectivity: If you’re having trouble opening an image in WhatsApp, ensure a stable internet connection. Slow or unreliable networks can cause issues while sending or receiving files. Switching to a better network or checking your Wi-Fi/mobile data connection can help resolve this problem.

Following these practical solutions, you should be able to troubleshoot and resolve issues about opening JPG files in WhatsApp.

The JPG photo is stored as .enc; how should I open it?

The .enc file extension in the context of a JPG photo in WhatsApp indicates that the image has been encrypted for secure transmission. When you receive a file with the .enc extension, it has been protected using encryption algorithms to ensure privacy.

To solve this problem, you need the decryption key from the sender. Also, you can use decrypting apps. The best solution is to ask the sender to send it without encryption.

5 Ways to Fix “File is Not a Photo” Error on WhatsApp


  1. Rename the File: Sometimes, renaming the file can resolve compatibility issues. Try renaming the file and then attempt to send it again. Remove any special characters or symbols from the filename.
  2. Clear WhatsApp Cache: Cached data can sometimes cause errors in file uploads. Clearing the cache for WhatsApp can help resolve this issue. To do this, go to your phone’s Settings > Apps > WhatsApp > Storage > Clear Cache.

jpg file not opening in whatsapp

  1. Check File Resolution and Compression: Ensure that the resolution of the image file isn’t too high, and it’s not overly compressed. WhatsApp might have limitations on extremely large or heavily compressed images. Try reducing the resolution or saving the image with a slightly lower compression level before sending it. This can help troubleshoot why JPG files are not opening in WhatsApp, or whatsapp jpg not opening despite being compatible.


  1. Reinstall WhatsApp: If you’re still encountering the error after trying other methods, consider reinstalling WhatsApp. Sometimes, reinstalling the app can fix underlying issues that are causing errors. Before doing so, make sure to back up your chats to avoid losing any important messages or media. This step can be particularly helpful if you’re facing issues like WhatsApp JPG not opening or if WhatsApp JPG files are not opening despite repeated attempts.


  1. Restart Your Device: Sometimes, a simple restart can resolve temporary glitches with the app or your device’s network connectivity. Restart your smartphone and try sending the file again after the device fully reboots. This can help refresh the system and clear any temporary issues that may be causing the error, such as WhatsApp JPG not opening or JPG files not opening in WhatsApp.


If you are experiencing difficulty opening a JPG file in WhatsApp, there could be several reasons behind it. These issues may include file corruption, incompatible file formats, encoded or encrypted files, outdated WhatsApp versions, or an issue with your device’s settings. It is always helpful to ensure that you have the latest version of WhatsApp installed and that your device is up to date.

We invite you to visit our blog if you require further assistance or want to explore more in-depth information about technology-related topics. You can access a wide range of informative and engaging content, including technology blogs there.

Furthermore, Face converter also offers various photo-converting tools. These tools can come in handy when converting files into different formats, ensuring compatibility across different devices and applications.

There are tools like cr3 to jpg, png to apng, arw to raw, cmyk to rgb and rgb to cmyk on face converter site.

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